Customer Support

More time for you

Comprehensive ordering service - delivery service and invoices - flexible, individual and up-to-date

You can send us your orders in the way that suits you best:

• in person with your contact person
• by phone
• fax
• e-mail
• conveniently in our web shop
• via direct connection

Deliveries will be made in the way you prefer via parcel service or with our own HUBERLAB. delivery service directly to the place of use or the location you specify.

Do you still receive your invoices in paper form?

We offer all invoice formats from the classic paper invoice by mail, through invoices as PDF by e-mail, to electronic data transfer. Choose the format that suits you best.

Find out more about our ►individual eCommerce-solutions.

Boost your science

Upon request, our team of experts will check the efficiency, economics and conformity of your products and processes. This enables savings to be achieved, approaches to solutions to be found and cost-effective alternatives to be identified. The specialists for life science, laboratory devices, work safety, chemicals, microbiology, e-business and compliance will optimize your processes together with you.

HUBERLAB. is more 

Always at your side

We offer you qualified support in all matters concerning the following topics:

• Product selection
• Technical documentation
• Orders and deliveries
• Reclamations
• Personalized services

Benefit from technical know-how, innovative solutions, efficiency and achieve optimal product and process solutions together with us.

 

Any questions?

After-Sales Service

We support you as long as you use our products:

• we help you as soon as possible
• maintain equipment as a precautionary measure
• pick up or repair equipment on site
• provide a replacement to bridge the gap or, if possible, rent out for one-off use
• offer a free estimate of the cost of the repair or advantageous replacement of the product
• validate by IQ, OQ und PQ
• calibrate equipment according to your use case
• regenerate individually or by a low-cost subscription
• recycle and dispose

Certificates, technical drawings and instructions for use are available (if possible). Questions in the area of product compliance will be answered thoroughly.